Pharmacist Assistant (QPB) – Retail Pharmacy

About the role

The Pharmacist Assistant (QPB) provides pharmaceutical care services and supports day‑to‑day dispensary administration in a retail pharmacy environment. The role focuses on script administration, patient interaction and ensuring high levels of customer satisfaction while adhering to company SOPs.

Key responsibilities

• Interact with customers professionally, maintaining confidentiality and meeting agreed timelines.
• Administer scripts and manage related claiming/capturing procedures.
• Accurately handle all patient profiles and manage queries related to prescriptions.
• Communicate with healthcare professionals as required.
• Assist with chronic authorisations and liaise with other departments.
• Perform ad‑hoc tasks to support operational needs.

Required profile

• Minimum 1 year experience as a Pharmacist Assistant.
• Post‑basic education: Certificate in Pharmacist Assistance (essential).
• Strong product knowledge, including OTC items.
• Understanding of SAPC, legal regulations and chronic authorisation processes.
• Customer‑service orientation, ethical work practice and compliance.
• Bilingual ability with English as a required language.

Required skills

• MS Office proficiency.
• SAPC system knowledge.