Pension Administration Supervisor

About the role

Eskom is recruiting a permanent position in its Pension Administration department to assist the Claims Processing Manager in ensuring timely and accurate payment of benefits to members and pensioners. The role covers fund administration, quality control of claims, data maintenance, project support and team leadership, in line with the Fund Rules, the Pension Funds Act 24 of 1956 and FSCA requirements.

Key responsibilities

• Oversee fund administration: monthly reports on SLA turnaround, claims backlog and ageing of unpaid/unclaimed benefits, reconcile statistics with the pension system, payroll and financial records, and track audit and FSCA findings to closure.
• Quality assurance on claim forms and supporting documents, validation of exit claims, manual tax directives and final average emoluments, and accurate capture of member data.
• Handle ill health disability benefits, unclaimed benefits tracing, and suspend/reinstate or recover benefits for deceased members.
• Approve benefit payments within delegated authority, oversee Two-Pot savings withdrawals, apply fraud prevention controls (FICA, proof of life, bank account verification) and handle complaints and escalations.
• Support projects such as Defined Contribution conversion, business process re-engineering and system enhancements, including UAT and report drafting.
• Advise on policy and procedure changes, review manuals and process maps annually, and maintain member data integrity and POPIA compliance.
• Manage the team: resource planning, performance management, training, succession planning, workload monitoring and leave/overtime approval.
• Manage member contributions, investigate contribution exceptions and discrepancies, and support internal and external audits.

Required profile

• NQF Level 7 bachelor's degree or NQF Level 6 industry diploma in retirement fund administration or benefits (e.g. IRFA or equivalent).
• At least 8 years of retirement fund / pension benefit administration experience, including at least 3 years in a supervisory or team-leader role.
• Supervisory or management development programme is advantageous.

Required skills

• Pension Fund Rules, Pension Funds Act 24 of 1956, Income Tax Act, Divorce Act and POPIA.
• Two-Pot retirement system, Section 37C tracing of dependants, FSCA conduct standards and circulars.
• FICA, fraud prevention and member verification.
• Proficiency in the Fund's pension administration system and MS Excel, including interpretation of exception and reconciliation reports.