Patient Administration Manager

About the role

Haven Health Management is looking for a detail-oriented, analytical and proactive Patient Administration Manager to join its team in Cape Town or surrounding areas, working in a hybrid arrangement. The role suits someone with a strong track record in private healthcare administration, revenue-cycle management, case management, credit control and tariff governance.

Key responsibilities

• Lead and support the Team Leaders responsible for Credit Control and Case Management.
• Monitor operational performance, departmental targets, escalations and key revenue-cycle risks.
• Oversee debtor performance, collections, age analysis and month-end debtors reporting.
• Ensure effective case management processes, including authorisations, funder compliance and accurate documentation.
• Conduct monthly tariff analysis, identify trends and support annual tariff implementation and negotiations.
• Prepare accurate reporting and insights to support the Head: Administration's strategic decisions.
• Drive standardisation, governance, accountability and continuous improvement across areas of responsibility.

Required profile

• Diploma or degree in Healthcare Management, Business Administration or a related field.
• At least 5 years' relevant experience in private healthcare administration, revenue cycle, case management, credit control or a related function.
• At least 2 years' supervisory or management experience.
• Sound knowledge of private healthcare revenue-cycle processes, medical scheme and funder rules.
• Strong understanding of case management, credit control, age analysis and debtors month-end processes.

Required skills

• Intermediate to advanced Microsoft Office, with strong Excel for analysis and reporting.
• Working knowledge of funder or industry portals is advantageous.
• Strong communication, reporting and stakeholder management; leadership and coaching abilities.

Candidates should submit their CV with three contactable references. Applications received after the closing date will not be considered.