Outpatient Receptionist (Band 2)

About the role

The NHS Grampian Outpatient Administration team is seeking a motivated Band 2 Outpatient Receptionist to work across several Aberdeen hospitals. The role is fixed Monday and Friday, 08:30‑16:30, providing essential administrative support to busy outpatient departments.

Key responsibilities

• Answer telephone enquiries from patients and manage call flow professionally.
• Process GP referrals and prepare clinic lists and related paperwork for upcoming clinics.
• Assist clinic coordinators with booking appointments from outpatient waiting lists.
• Perform general administrative duties to ensure smooth clinic operations.

Required profile

• Excellent customer service and a polite telephone manner.
• Ability to work well under pressure and adapt to staff shortages.
• Confident, caring and empathetic interaction with service users and colleagues.
• Well‑organised, methodical and able to work as part of a team.

Required skills

• Proficient IT skills for handling clinic software and documentation.

What we offer

• Fixed working hours with a supportive NHS environment.
• Opportunity to develop experience in healthcare administration.