Outlets Manager

About the role

The Outlets Manager reports directly to the Senior Assistant Food & Beverage Manager and leads the outlet team, including a Floor Manager and Supervisors. The role ensures guest and employee satisfaction, maintains high standards, and meets or exceeds financial targets.

Key responsibilities

• Develop, monitor and control budgets for the Food & Beverage departments, ensuring cost‑effective operations.
• Manage day‑to‑day operations of all restaurant and bar outlets, maintaining service quality and visual standards.
• Lead, coach and evaluate the F&B team, conducting performance reviews and providing training.
• Drive exceptional customer service, promptly addressing guest concerns and ensuring brand service culture.
• Collaborate with the Culinary department on menu development and promotional initiatives.

Required profile

• High school diploma or GED with at least 3 years of food‑and‑beverage management experience.
• Outstanding guest service skills, professional presentation and strong communication abilities.
• Entrepreneurial and analytical mindset with the ability to prioritize tasks in a fast‑changing environment.
• Fluent in English (written and spoken); additional language is a plus.
• Flexible working hours, computer literate and able to perform under pressure.