Out of Hours Deputy Shift Lead

About the role

A24 Group is a healthcare staffing business supplying nurses and care assistants to UK clients through several brands. Its Out of Hours team covers all brands and fills urgent shifts on evenings, nights and weekends when the main floor is closed. As Deputy Shift Lead you run the team from Wednesday to Sunday, doing the work yourself: about two thirds of the shift is on the desk calling clients and candidates and booking shifts, the rest is leading the shift, coaching consultants and keeping standards high.

Key responsibilities

• Run the shift routine: read the handover, post attendance, allocate platforms and priority shifts, hold the briefing and write the handover at the end.
• Make at least 60 minutes of outbound calls per shift to clients and candidates, and book shifts across the brands on StaffShift.
• Fill difficult shifts on vendor platforms and client portals, and help build the pool of approved candidates on each platform.
• Review each consultant's work weekly, coach them to improve and keep the team motivated during busy shifts.
• Record a reason for every unfilled shift and raise compliance issues immediately.
• Use AI tools to write and test short guides so the whole team can use every system with confidence.

Required profile

• Quick thinking and the ability to handle several requests at once in a fast-paced environment.
• Comfortable using AI tools in daily work, or keen to use them every shift.
• Natural coach and motivator, and a problem solver.
• Clear writing and accurate records.
• Available for evenings and every weekend; no healthcare or recruitment background needed, as training is provided.

Helpful but not essential: experience in a contact centre, customer service, hospitality, retail, dispatch or similar fast environment, and experience leading, training or coaching a team. Apply through BambooHR with your CV and answers to the application questions; shortlisted candidates complete a practical task and an interview.