Order Handler & Logistics Coordinator

About the role

Alfa Laval is seeking an Order Handler & Logistics Coordinator to ensure a superior customer experience by managing orders from placement through to invoicing. The role bridges internal sales teams, factories, and external logistics partners to guarantee timely and compliant deliveries.

Key responsibilities

• Verify commercial terms, customer purchase orders, and required documentation before booking orders.
• Use web‑based order and design tools to process orders and communicate confirmations and updates to factories and customers.
• Coordinate expediting activities with factories and suppliers, providing regular status updates to customers.
• Escalate and resolve any issues that arise during the order handling process.
• Plan logistics proactively, including pre‑booking, preparation of shipping documents, and compliance with country regulations.
• Arrange international air, sea, and land freight with freight forwarders, ensuring smooth delivery and maintaining accurate records.
• Manage commercial documentation such as letters of credit, guarantees, certificates of origin, and other legalizations.

Required profile

• Proven experience in logistics, customer service, and order management.
• Strong organizational and planning abilities.
• Excellent communication skills for interaction with internal teams, factories, and customers.
• Ability to work collaboratively across sales and operations functions.

Required skills