Operations Manager (Remote, Cape Town)

About the role

Eco Nappii is seeking an adaptable Operations Manager to translate company priorities into structured, actionable plans. You will work closely with the founder and cross‑functional teams, driving projects from idea to completion while ensuring the business scales efficiently.

Key responsibilities

• Translate company priorities and ideas into structured, actionable plans.
• Develop, track and report on KPIs, dashboards and trackers.
• Build and improve systems, workflows, processes and SOPs.
• Coordinate across teams and hold external vendors accountable.
• Run meeting rhythms and keep priorities and actions on track.
• Manage deadlines, identify bottlenecks and resolve them.
• Support rollout of new initiatives and create visibility across projects.

Required profile

• Experience in operations, project/program management, implementation, chief of staff or founder‑support roles.
• Systems‑minded, highly accountable and commercially aware.
• Analytical yet practical with exceptional follow‑through.
• Comfortable working across departments and driving projects from idea to completion.
• Based in Cape Town or surrounding areas.

What we offer

• High‑trust, high‑impact role working directly alongside the founder.
• Real ownership over day‑to‑day business operations.
• Opportunity to shape systems and structure of a growing brand from the ground up.
• Variety across strategy, execution and problem‑solving.