Operations Manager

About the role

Sabenza IT & Recruitment is hiring an Operations Manager in Paarl. The role keeps the operation running smoothly: clients get answers, new accounts are onboarded cleanly, agents are paid and the numbers reconcile. You will be the operational contact for clients and agents, keeping onboarding, payroll administration, commissions, stock and reporting accurate and on time.

Key responsibilities

• Act as the primary contact for clients and agents and resolve queries within agreed service levels
• Run end-to-end onboarding, including documentation, contracts, training and product education
• Build client and agent relationships and identify opportunities to retain and grow accounts
• Calculate commissions, process payments and clear commission queries
• Process payroll once funding is confirmed, including corrections, statements and reconciliations
• Monitor stock, inventory and client materials
• Produce weekly and monthly operational reports for management
• Tighten procedures, user guides and workflows so the operation improves over time

Required profile

• BCom or equivalent qualification
• At least 5 years in operations, client services, financial services or a related environment
• Experience across more than one operational function, including client relationships and stakeholder engagement
• Payroll administration and financial reconciliation experience
• High attention to detail, commercial sense and the ability to hold several deadlines at once

Required skills

• Strong process management, reporting and Microsoft Office
• Advanced Excel is an advantage