Operations Manager – Hybrid, Cape Town

About the role

Our client, a fast‑growing financial services company supporting online businesses in the US, is looking for an Operations Manager to own the day‑to‑day running of the business. Based in Cape Town and working in a hybrid model, you will streamline systems, eliminate bottlenecks and drive operational performance through data‑driven decisions.

Key responsibilities

• Design, implement and continuously improve operational processes, systems and quality standards.
• Identify manual bottlenecks and recurring issues, proposing and executing practical solutions.
• Make operational decisions to ensure timely delivery of work to required standards.
• Define key performance metrics, build dashboards and reporting tools for cross‑team visibility.
• Collaborate closely with leadership and multiple functional teams to align operations with business goals.

Required profile

• Hands‑on mindset with a passion for detail‑oriented problem solving.
• Proven ability to work across teams and influence operational decisions.
• Experience in a fast‑paced environment, preferably within financial services or SaaS.
• Strong analytical thinking and a data‑driven approach.

Required skills

• Process mapping and optimisation.
• Reporting and dashboard creation (e.g., Excel, Power BI or similar).
• Automation basics and familiarity with workflow tools.

What we offer

• Hybrid work arrangement (office and remote).
• Competitive salary of approximately R55,000 per month, dependent on experience.
• Clear career progression toward Senior Operations Manager.
• Opportunity to shape operations in a high‑growth fintech environment.