Operations Administrator - Team Leader

About the role

Our client seeks an experienced Operations Administrator to lead a small, critical ops team that supports account management across people, logistics, finance, customer service and events. The role combines hands‑on administrative work with line‑management and strategic coordination of internal initiatives.

Key responsibilities

• Professional line‑management of a small ops admin team, including mentorship and structured 1‑on‑1s.
• Design and maintain a working model that balances side‑by‑side collaboration with visibility into performance.
• Schedule and manage logistics for opportunity conversations, engagement days, team‑building events and customer meetings.
• Create, track and edit high‑volume staff profiles with meticulous attention to detail.
• Collaborate with commercial and finance teams to ensure timely billing and clear commercial relationships.
• Learn, document and optimise client‑specific commercial processes.
• Monitor and troubleshoot internal system data.
• Organise recurring internal workshops, governance meetings and onboarding sessions.
• Track budgets and expenditures for Account Managers and execute commercial processes such as work‑order sign‑offs.
• Identify and implement initiatives that reduce operational overhead for Account Managers.

Required profile

• Proven experience supervising and developing a small administrative team.
• Strong organisational and coordination abilities across multiple functional areas.
• Ability to act as a liaison between the ops team and senior management.
• Comfort working in a matrix environment with frequent on‑site presence in Johannesburg.

Required skills