Operational Executive (Property Management)

About the role

Our client, a well‑established property development and management group, is seeking an Operational Executive to lead and optimise the day‑to‑day operations of its diverse property portfolio. The role is based in Pretoria with regular travel to Johannesburg to oversee both sites.

Key responsibilities

• Develop and implement the operational strategy to ensure consistent service delivery and operational excellence across the property portfolio.
• Lead and manage all property operations, including residence management, front office, resident services, security, cleaning, operational administration, quality assurance and complaint resolution.
• Coach, mentor and develop Property Managers through performance management, site visits, succession planning and recruitment.
• Drive resident engagement and satisfaction, handling complaints and ensuring high retention rates.
• Prepare residences, teams, facilities and equipment for annual student occupation and maintain compliance with all standards.
• Monitor performance via inspections, audits, KPI dashboards and resident feedback, initiating continuous‑improvement projects.
• Manage operational budgets, forecasts, cost control and resource allocation to optimise financial performance.
• Collaborate with Facilities, Finance, HR, Procurement, IT, Tenant Life and Marketing to achieve organisational objectives.
• Promote technology adoption, process standardisation, automation and best‑practice reporting.

Required profile

• Proven experience leading property operations and managing multidisciplinary teams.
• Strong understanding of operational budgeting, forecasting and cost optimisation.
• Demonstrated ability to ensure compliance with stakeholder standards and risk management.
• Excellent stakeholder relationship and cross‑functional collaboration skills.

Required skills

What we offer

• Opportunity to shape operational strategy for a leading property group.
• Dynamic work environment across Pretoria and Johannesburg.
• Competitive full‑time remuneration package.