Mid-Level Systems Engineer (MSP) – Cape Town

About the role

An exciting opportunity exists for a proactive, customer‑focused Systems Engineer to join a growing technical team in Cape Town. The role involves delivering remote and on‑site support and maintenance across desktop and server environments for a diverse client base within a fast‑paced Managed Service Provider (MSP) setting.

Key responsibilities

• Respond to, troubleshoot and resolve incidents identified by Network Operations Centre monitoring tools.
• Provide 1st and 2nd line support for incidents and service requests.
• Perform root‑cause analysis on recurring issues and implement automation where possible.
• Monitor system capacity, stability and performance trends to support reporting.
• Deliver proactive support and value‑added solutions to customers.
• Implement system changes and assist with small projects, including upgrades and migrations.
• Build and maintain strong relationships with internal teams and customers.
• Participate in a rotational standby schedule and occasional after‑hours support.
• Attend client sites when required for SLA‑related engagements.

Required profile

• Minimum 3 years’ experience within an IT MSP environment.
• Experience providing remote desktop support on Windows operating systems.
• Intermediate experience with Windows Server environments.
• Working knowledge of Active Directory, DNS, DHCP, IIS and File & Print services.
• Experience with endpoint and server patch management.
• Basic firewall and UTM administration experience.
• Fundamental understanding of IP addressing, subnetting and routing.
• Strong written and verbal communication skills.
• Sound understanding of ITIL‑aligned service management practices.
• Strong reporting and documentation capabilities.

Required skills

• Windows operating systems
• Windows Server
• Active Directory
• DNS
• DHCP
• IIS
• File & Print services
• Endpoint and server patch management
• Basic firewall and UTM administration
• IP addressing, subnetting and routing
• Azure
• VMware
• Veeam