Medical Receptionist / Administrator – Orthopaedics

About the role

We are seeking a professional, reliable, and detail‑oriented Medical Receptionist/Administrator to join an Orthopaedic practice in Cape Town. This permanent position is ideal for a candidate who thrives in a fast‑paced clinical environment and delivers exceptional patient service.

Key responsibilities

• Manage patient queries via email, WhatsApp, and telephone promptly and professionally.
• Provide patients with pre‑operative and post‑operative documentation and assist with onboarding new patients.
• Liaise with hospitals and theatre coordinators to book and confirm surgical slots, and compile theatre lists.
• Coordinate with anaesthetists, scrub nurses, and other surgical team members, tracking consumable and implant requirements.
• Communicate with the practice’s third‑party billing company on claims, pre‑authorisations, and billing queries.
• Maintain accurate, confidential patient records in line with POPIA/HPCSA requirements, including scanning and archiving clinical documents.
• Order and manage office and medical stationery supplies and coordinate equipment servicing or facility maintenance.
• Liaise with referring doctors to manage referrals and request medical records or imaging from other facilities.

Required profile

• National Senior Certificate (Grade 12) with fluency in Afrikaans and English (written and verbal).
• Previous experience working in a medical doctor’s practice; experience in an Orthopaedic surgeon’s practice is highly preferred.
• Proficiency in Vericlaim is advantageous.
• Excellent communication skills and strong computer literacy.
• Ability to work independently with a compassionate approach to patient care.
• High level of accuracy in administrative tasks.