Medical PA & Practice Coordinator – Specialist Doctor

About the role

The Medical PA & Practice Coordinator provides dedicated personal and administrative support to the Medical Director and oversees day‑to‑day non‑financial practice operations, including patient communications, records, e‑commerce, marketing and the Training Academy.

Key responsibilities

• Manage the Medical Director’s diary, travel, correspondence, reports, presentations and confidential filing.
• Coordinate patient communications, appointment confirmations, pre‑treatment instructions and handle queries alongside the receptionist.
• Maintain SOPs, waste handling procedures, minutes of meetings and digital record storage.
• Administer the practice’s e‑commerce platform, product listings, promotions, order processing and sales reporting.
• Liaise with the marketing agency, oversee social media and promotional campaigns, and manage the promotions calendar.
• Organise the Training Academy logistics, bookings, consumables, attendance registers and quarterly activity reports.

Required profile

• Advanced computer literacy with MS Office Suite, Google Workspace and practice management software.
• Strong planning, organising, time‑management and attention to detail.
• Excellent written and verbal communication, professional service orientation and discretion with confidential information.
• Experience in executive diary, travel, correspondence management and minute‑taking.
• Knowledge of POPIA‑compliant records, e‑commerce administration and digital marketing coordination.

Required skills

• MS Office Suite
• Google Workspace
• Practice management software
• E‑commerce platform administration
• Social media and digital marketing coordination
• POPIA records management