Last Mile Operations Manager – South Africa

About the role

Amazon Operations powers the fulfillment and customer‑service engine that delivers a consistent, world‑class experience. The Last Mile Operations Manager will lead transportation and delivery activities in South Africa, working with internal teams and external partners to launch new programs and maintain high‑quality operational outcomes.

Key responsibilities

• Own deployment of continuous‑improvement initiatives and monitor site performance against execution goals.
• Collaborate with Safety, Engineering, Quality Assurance, HR and Delivery Experience teams to develop plans that meet business objectives.
• Partner with Fulfillment Operations, Network Operations Centre, Supply Chain and external delivery partners to ensure smooth daily operations.
• Review daily performance reports, bridge gaps with sites and partners, and implement corrective actions.
• Manage emerging issues that could risk delivery, putting mitigations in place to protect the customer promise.
• Prepare and contribute to weekly, monthly and quarterly business reviews and respond to stakeholder escalations.

Required profile

• 2+ years of employee and performance management experience.
• Ability to work flexible schedules, including weekends, nights and holidays.
• Bachelor’s degree in business, engineering, operations, supply chain or transportation logistics.
• 3+ years of experience with performance metrics, process improvement or lean techniques.