Last Mile Operations Manager – South Africa

About the role

Amazon is seeking a Last Mile Operations Manager to lead transportation operations for its South Africa (ZA) network. You will work with internal and external partners to launch new programs, ensure safe and efficient delivery, and uphold Amazon’s customer‑centric standards.

Key responsibilities

• Own deployment of continuous‑improvement initiatives for network standards.
• Monitor and manage operations of assigned sites to meet execution goals and drive performance improvements.
• Serve as liaison between internal teams and external delivery partners, respecting objectives, limits, and data privacy.
• Review daily performance reports, bridge gaps with sites and partners, and implement corrective actions.
• Manage emerging issues that could risk delivery operations and put mitigations in place.
• Prepare and contribute to weekly, monthly and quarterly business reviews.
• Respond to customer and stakeholder escalations.

Required profile

• 2+ years of employee and performance management experience.
• Strong customer obsession and high sense of ownership.
• Ability to collaborate with safety, engineering, quality, HR, and delivery experience teams.
• Experience working with fulfillment, network operations, supply chain, and external delivery partners.
• Comfort operating in variable temperature, weather, and volume‑peak environments.

Required skills