Key Accounts Manager – Healthcare Staffing

About the role

We are seeking a driven, relationship‑focused Key Accounts Manager to join Ambition 24Hours in Cape Town. You will be the primary point of contact for our most valued healthcare clients, nurturing long‑term partnerships and ensuring exceptional service delivery.

Key responsibilities

• Serve as the primary relationship manager for a portfolio of key healthcare clients, ensuring high levels of satisfaction and retention.
• Develop and execute strategic account plans to drive revenue growth, upselling and cross‑selling of staffing solutions.
• Conduct regular client reviews and business meetings to understand evolving needs and align service delivery.
• Collaborate with internal recruitment and operations teams to ensure seamless fulfilment of client requirements.
• Monitor account performance metrics, prepare reports and present insights to senior leadership.
• Identify and mitigate risks to account health, implementing strategies to protect client relationships.
• Negotiate contracts, service agreements and pricing in line with company guidelines.
• Stay informed on healthcare industry trends and competitor activity to position Ambition 24Hours as the partner of choice.

Required profile

• Minimum 3 years of experience in key account management, business development or client services.
• Proven track record of retaining and growing client accounts in a service or staffing environment.
• Strong commercial acumen with ability to identify revenue opportunities within existing accounts.
• Exceptional interpersonal and communication skills, engaging confidently at all levels.
• Highly organised with ability to manage multiple accounts and competing priorities.
• Experience in healthcare, staffing or recruitment industry is advantageous.
• Relevant tertiary qualification in Business, Marketing, Commerce or equivalent.

Required skills

• CRM systems
• MS Office Suite