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This job expired on 15/08/2026. It no longer accepts applications.
Junior IT Support Engineer (Remote, EST)
HIREXE
Job description
About the role
We are looking for a proactive Junior IT Support Engineer to join our American‑based Managed Service Provider. Working remotely on EST hours, you will be the first point of contact for clients, handling tickets via phone and email and delivering fast, accurate solutions.
Key responsibilities
- Provide Level 1 technical support to clients, troubleshooting hardware, software and networking issues.
- Manage and resolve tickets using ConnectWise RMM and other ticketing platforms.
- Monitor backups, perform basic networking tasks, and ensure system stability.
- Document all support activities, resolutions and follow‑up actions.
- Escalate complex problems to senior engineers when needed.
Required profile
- Minimum 2 years experience in an MSP environment.
- Strong customer‑service orientation and ability to work under pressure.
- Excellent written and verbal communication skills.
- Fast and accurate typing for efficient ticket handling.
- Availability to work EST business hours.
Required skills
- Proficiency with ConnectWise RMM.
- Experience using Datto backup solutions.
- Solid knowledge of Windows operating systems.
- Basic networking concepts and troubleshooting.
- Backup monitoring and hardware/software troubleshooting.
- Familiarity with ticketing systems.
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