Italian Customer Service Agent

About the role

Work for a prestigious airline brand handling passenger queries in Italian and English, both voice and written, using airline reservation systems.

Key responsibilities

• Assist passengers with pre‑ and post‑flight travel‑related queries in Italian and English.
• Handle voice calls and written correspondence using airline reservation systems.
• Meet specific key performance indicators and client service levels in a time‑sensitive call‑center environment.

Required profile

• Native‑level fluency in Italian (verbal and written); advanced level may be considered.
• Located in South Africa (preferable) with permanent residence permit or South African ID.
• Excellent computer literacy and technical skills; no criminal record.
• Flexibility to work shifts, including rotational Saturdays and public holidays.
• Previous customer service experience preferred.

Required skills

• Proficiency with airline reservation systems.
• Strong computer literacy.

What we offer

• CTC of R190 000 per annum.
• Full‑time permanent contract (40 hours/week).
• Fully paid product and systems training (4‑6 weeks).
• Health insurance benefit paid by the company.
• Office‑based or remote positions available.