IT Support Supervisor – 7 Month Fixed-Term Contract

About the role

Springer Nature is seeking an experienced IT Support Supervisor on a seven‑month fixed‑term contract to lead IT support operations across its Southern African business. Reporting to the Head of IT, you will ensure that business‑critical systems remain secure, stable and available while driving continuous service improvement.

Key responsibilities

• Lead day‑to‑day IT support activities for the Southern African region, ensuring timely issue resolution.
• Act as operational lead for Syspro ERP support, handling user access, configuration, vendor management, upgrades and escalations.
• Supervise, coach and allocate work for IT support technicians, maintaining high customer‑service standards.
• Monitor helpdesk performance, drive improvements and ensure SLA compliance.
• Maintain availability, performance and reliability of servers, networks, hardware and software.

Required profile

• Proven experience leading IT support teams in a corporate environment.
• Strong ability to improve service delivery and manage operational governance.
• Excellent collaboration skills with global IT teams, business stakeholders and external partners.

Required skills

• Syspro ERP
• IT support operations
• Helpdesk management
• Server administration
• Network administration