IT Support Engineer

About the role

The Takealot Fulfilment Solutions division is looking for an IT Support Engineer to be the first line of defence for its warehouse application systems. You will provide hands‑on technical assistance, troubleshoot issues quickly and help keep the fulfilment environment running smoothly.

Key responsibilities

• Provide direct, hands‑on support for warehouse application systems, diagnosing and resolving software issues.
• Conduct regular maintenance and performance checks to ensure system stability.
• Develop and deliver training sessions for warehouse staff on IT applications.
• Identify and implement process improvements and new technology integrations.
• Maintain comprehensive documentation of incidents, resolutions and procedures.
• Assist with business continuity planning and availability management for critical systems.

Required profile

• National Diploma in Information Technology or equivalent practical experience.
• 3–5 years of experience in IT application support, preferably in a logistics or warehouse environment.
• Familiarity with ITIL processes and best practices.

Required skills

• A+ certification
• N+ certification
• Active Directory
• Warehouse Management Systems (WMS)
• Microsoft Infrastructure
• Google Cloud
• ITIL framework knowledge