IT Support Engineer – ConnectWise & MSP (Remote, EST)
HIREXE
Job description
About the role
We are a fast‑growing American Managed Service Provider looking for a proactive Level 1 IT Support Engineer. You will work remotely but must align with EST business hours, providing first‑line assistance to our diverse client base.
Key responsibilities
- Deliver Level 1 technical support via phone, email and ticketing systems.
- Create, track and resolve tickets in ConnectWise RMM and other platforms.
- Monitor backups, perform basic networking tasks, and troubleshoot hardware and software issues.
- Document all actions and resolutions accurately.
- Escalate complex problems to senior engineers when needed.
Required profile
- Minimum 2 years experience in an MSP environment.
- Strong written and verbal communication skills.
- Ability to work under pressure and maintain high customer‑service standards.
- Fast, accurate typing for efficient ticket handling.
- Availability to work EST business hours.
Required skills
- ConnectWise RMM
- Datto backup solutions
- Windows operating system
- Basic networking concepts
- Hardware troubleshooting
- Software troubleshooting
- Ticketing system management
What we offer
- Remote work with a collaborative team.
- Opportunity to grow within a dynamic MSP.
- Competitive full‑time compensation.
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Published 1 month ago
Expires 2 days from now
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