IT Intake Administrator – Remote (South Africa)

Exclusively Remote

Remote

Remote 🇬🇧 English

Job description

About the role

We are looking for a remote IT Intake Administrator to join a US‑based Managed Service Provider (MSP). You will be the first point of contact for callers and chat users, gathering essential information to create support tickets and route them to the appropriate technician.

Key responsibilities

Collect detailed information from clients via phone or chat to generate accurate support tickets.
Guide callers to the correct support technician based on the information gathered.
Create and log tickets for each client interaction.
Take clear notes where necessary to ensure smooth hand‑off to technical teams.

Required profile

Ability to work US business hours (15:00‑23:00 or 16:00‑12:00 South Africa time).
Own a computer with a high‑speed, stable fiber internet connection.
Excellent command of English – reading, speaking and writing.
Previous experience in an IT environment.
Professional telephone etiquette and strong attention to detail.

Required skills

What we offer

Remote work within South Africa.
Opportunity to work with an international MSP client.

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Published 3 months ago

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