IT Admin Assistant

About the role

We are looking for an IT Admin Assistant to support the IT department by managing requests, maintaining documentation and acting as a liaison with internal teams and external contractors. The role ensures smooth administrative processes and high‑quality service delivery.

Key responsibilities

• Document and prioritize IT issues received through the IT mailbox, assigning them to the appropriate team member.
• Maintain audit files and departmental documentation, ensuring records are accurate and up‑to‑date.
• Organise and file all departmental correspondence according to established procedures.
• Serve as the primary liaison between the IT department and third‑party contractors, following up on logged issues and providing timely feedback.
• Engage with department heads, branch managers and Online Sales customers to verify issue resolution and communicate outcomes to the IT Manager.

Required profile

• Grade 12 (Matric) or equivalent qualification.
• 2–3 years of experience in an administrative, coordination or customer‑service role.
• Experience in an IT department or IT support environment is a plus.
• Excellent verbal and written communication skills.
• Strong organisational, time‑management and attention‑to‑detail abilities.
• Professional, customer‑focused attitude when dealing with internal and external stakeholders.

Required skills

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Experience with helpdesk or ticketing systems.
• Basic understanding of IT terminology and support processes.