Internal Sales and Service Manager

About the role

This position leads the internal sales and customer support function for a well‑established steel and manufacturing company in Gauteng. The role combines team leadership, service excellence, and close collaboration with external sales and operations to ensure seamless customer delivery and high satisfaction.

Key responsibilities

• Lead, mentor and support the internal sales team and front‑desk staff, fostering a high‑performance, customer‑focused culture.
• Monitor workloads, turnaround times and service delivery standards, coaching team members to improve efficiency and accountability.
• Act as escalation point for customer queries, maintaining strong long‑term relationships and ensuring accurate communication on pricing, stock and delivery.
• Ensure adherence to pricing structures, discount controls and stock policies while monitoring quotations, orders and transactions for accuracy.
• Resolve internal operational and sales‑related queries, guaranteeing timely and accurate sales administration.
• Maintain up‑to‑date CRM records, customer data and sales pipeline information, capturing leads and opportunities effectively.
• Compile internal reports and support commercial management reporting requirements.
• Assist business development initiatives and pipeline administration as needed.

Required profile

• Grade 12 (Matric) essential; tertiary qualification advantageous.
• 3–5 years’ experience in internal sales, customer service or sales administration.
• Previous team leadership or supervisory experience.
• Strong understanding of pricing controls, customer service principles and sales processes.
• Excellent communication, organisational and problem‑solving abilities.
• Ability to perform effectively under pressure.

Required skills

• CRM systems proficiency
• Advanced Microsoft Excel skills

What we offer

• Exclusive retained search opportunity with a highly established industry player.
• Stable, growth‑focused organisation with a strong market reputation.
• Leadership exposure within a critical commercial support function.
• Collaborative, fast‑moving environment where contributions are highly visible.
• Opportunity to influence customer experience, operational efficiency and team performance.
• Long‑term career growth potential within a respected South African business.