Insurance Specialist Attorney (Associate, Hybrid)

About the role

We are looking for qualified attorneys with at least three years of experience in insurance law, especially in short‑term insurance claims and ombudsman complaint processes. The role supports a high‑impact client account serving the APAC market, working from our Observatory office in Cape Town on a hybrid schedule.

Key responsibilities

• Manage and review insurance claims and related documentation.
• Apply external dispute‑resolution guidelines when evaluating and formulating case responses.
• Recommend appropriate resolution strategies, including clarifying policy terms and strengthening legal positions.
• Draft clear, accurate, and professionally written responses articulating the client’s position.
• Support post‑submission activities, such as responding to AFCA follow‑up queries and preparing Notices of Response.
• Ensure accurate and timely updates in accordance with complaint‑resolution workflows.
• Interpret legal, policy, and business documentation accurately.
• Work effectively under pressure while maintaining high quality and attention to detail.

Required profile

• LLB degree and admission as an attorney.
• 3+ years’ relevant experience in insurance law.
• Experience dealing with short‑term insurance claims and ombudsman complaint processes.
• Strong analytical, research, and comprehension skills.
• Excellent attention to detail and ability to follow structured review protocols.
• Ability to interpret complex legal and business documentation with precision.
• Strong written and verbal communication skills.
• Good administrative and organisational skills.
• Strong commercial acumen and ability to manage competing priorities under pressure.
• Highly advantageous: RE5 certification, previous experience with an insurance ombudsman, dispute resolution or insurance complaints handling, exposure to AFCA processes or the Australian insurance environment.