Insights Consultant (IDM)

About the role

The Insights Consultant will leverage Shoprite’s extensive retail and transactional data to generate strategic insights for internal and external stakeholders. The role involves using a SaaS insights platform, training users, and communicating findings through various visual mediums.

Key responsibilities

• Execute analyses on sales, shopper, and category trends, translate findings into actionable recommendations, and create stakeholder presentations.
• Support internal users and suppliers in accessing and using the insights platform, manage queries, and maintain strong account relationships.
• Deliver onboarding, training, and adoption programs for the platform, monitor usage metrics, and reactivate dormant users.
• Lead or support category reviews, maintain value trackers, and produce concise case studies demonstrating business impact.
• Maintain accurate CRM logs, manage incident cases, and contribute to cross‑functional team initiatives.

Required profile

• Degree or diploma in Business, Marketing, Analytics or related field (or working towards).
• At least 1 year of experience in a similar analytics or SaaS role, including key account management.
• Experience working with large data sets, analytics platforms, and delivering actionable insights.
• Proven ability to communicate recommendations through well‑designed presentations.

Required skills

• REX
• IDM
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint