Hybrid Guest Relations Coordinator

About the role

The Hybrid Guest Relations Coordinator will be the main point of contact for guests at a game reserve, overseeing the entire guest journey from reservation to departure. The role blends guest relations, reservations, spa coordination, switchboard duties and operational support, with a mix of remote and on‑site work.

Key responsibilities

• Serve as primary liaison for guests before, during and after their stay, handling check‑ins, orientations and departures.
• Manage all accommodation reservations, respond to enquiries via phone, email and online channels, and maintain accurate booking records.
• Coordinate spa and wellness appointments, promote packages and ensure therapist availability.
• Handle incoming calls, route them appropriately and uphold professional communication standards.
• Support game reserve management with guest arrival/departure logistics and feedback collection.
• Collaborate with marketing and internal teams on guest engagement initiatives.

Required profile

• 5 to 10 years of experience in hospitality, guest relations, lodge operations, hotel reservations or tourism.
• Strong interpersonal and problem‑solving abilities, with a focus on delivering personalised service.
• Ability to work both remotely for administrative tasks and on‑site during key guest interactions.
• Preference for candidates with a semi‑retired background in hospitality coordination.

Required skills