Hotel Receptionist

About the role

We are seeking a friendly and professional Hotel Receptionist to join our front‑desk team. You will be the first point of contact for guests, ensuring a smooth check‑in and check‑out experience while delivering high‑quality customer service.

Key responsibilities

• Welcome, assist and direct guests in a courteous manner.
• Manage guest check‑ins, check‑outs and payment processing.
• Handle telephone calls, emails and reservation inquiries promptly.
• Record and file all correspondence accurately.
• Guarantee bookings and apply appropriate no‑show or late‑cancellation charges.
• Review and fulfill special guest requests.
• Resolve guest issues professionally and efficiently.
• Collaborate with all hotel departments to exceed guest expectations.

Required profile

• Experience in face‑to‑face and phone customer relations.
• High level of spoken and written English.
• Strong customer service skills across multiple channels.
• Desirable experience in hospitality, reception or similar admin roles.
• Cash handling experience is a plus.

Required skills

• Opera software