Host – Night Shelter (Napier Street)

About the role

The Haven Night Shelter provides social work services, rehabilitation, family reunification and physical care to adults living on the streets. The Napier Street shelter is seeking a dedicated Host who will report directly to the Shelter Manager and help create a safe, supportive environment for guests.

Key responsibilities

• Maintain a calm, safe and functional environment within the shelter.
• Welcome and assist guests and clients, ensuring a high standard of hospitality.
• Conduct the initial intake of new clients.
• Supervise clients in their allocated duties and daily routines.
• Perform administrative tasks related to shelter operations.
• Ensure cleanliness and housekeeping standards are met.

Required profile

• Reside in the area close to the shelter or surrounding neighborhoods.
• Hold a Code B driver's licence and a Grade 11 Certificate.
• Available to work shifts, including alternate weekends.
• Ability to interact with clients from diverse cultures and religions and manage conflict situations.
• Basic computer literacy (MS Office, MS Excel, Outlook).
• Team‑player attitude, sober habits, no criminal record, and good health.
• Experience in the NGO sector is an advantage.

Required skills

• MS Office
• MS Excel
• Outlook