Helpdesk Operator – 12‑Month Contract in Cape Town

About the role

We are offering 12‑month contract positions for Helpdesk Operators at our reference laboratory in N1 City, Cape Town. The role requires a high level of ethics, integrity and alignment with PathCare values while providing support to medical customers.

Required profile

• Client‑focused with excellent attention to detail
• Initiative and problem‑solving ability
• Fluent English communication and basic Afrikaans understanding
• Strong interpersonal and listening skills
• Ability to work under pressure, independently and as part of a team
• Adaptability, innovative thinking and calm temperament
• Positive attitude, flexible work‑style and willingness to work shifts, including weekends and public holidays
• Acceptable track record in technical and behavioural competencies

Required skills

• Basic computer literacy
• Knowledge of Meditech Laboratory Information System (advantageous)
• Pathology knowledge or experience (advantageous)