Healthcare Receptionist

About the role

We are looking for a compassionate and highly organized Healthcare Receptionist to join our remote team. The role focuses on managing patient intake, maintaining accurate client records, and serving as the main point of contact for families, BCBAs, and RBTs. You will ensure information is entered correctly and help streamline communication across stakeholders.

Key responsibilities

• Welcome patients, families, and visitors professionally.
• Manage the patient intake process and ensure complete, accurate data entry.
• Communicate regularly with parents, BCBAs, and RBTs to align information and coordinate services.
• Schedule appointments, handle changes, cancellations, and confirmations.
• Monitor client records for completeness and confidentiality.
• Track therapist attendance, identify patterns, and escalate issues when needed.
• Recognize trends in client services and therapist availability to improve efficiency.
• Process referrals and verify required documentation before service start.
• Answer calls, emails, and inquiries promptly and professionally.
• Provide administrative support such as data entry, filing, scanning, and document management.

Required profile

• Previous experience in receptionist, patient intake, healthcare administration, or customer service.
• Experience in a medical or clinical environment is highly preferred.
• Excellent verbal and written English communication skills.
• Strong interpersonal abilities to interact with parents, clinicians, and therapists.
• Exceptional attention to detail and data accuracy.
• Highly organized with the ability to manage multiple priorities.
• Problem‑solving and critical‑thinking capabilities.

Required skills

• Proficiency with Microsoft Office.
• Experience using CRM systems.