Front Office Receptionist – Hospitality & Administration

About the role

We are looking for a professional, customer‑focused Front Office Receptionist to join our busy hospitality team in the Western Cape. As the first point of contact, you will ensure a smooth and welcoming experience for guests while supporting a range of administrative and event‑related tasks.

Key responsibilities

• Welcome guests, manage check‑in and check‑out procedures, and provide hotel orientation.
• Answer, screen, and transfer telephone calls; handle guest enquiries, requests, and complaints promptly.
• Process room allocations, billing for additional services, and maintain guest records in internal databases.
• Administer petty cash, key control, and daily shift handovers.
• Prepare and distribute reports, update spreadsheets, and manage email routing to relevant departments.
• Support conference and event operations, including venue setup, technical assistance, and refreshments service.

Required profile

• Strong organisational skills with a keen eye for detail.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service orientation.
• Professional demeanor and reliability.

Required skills

• Proficiency with Microsoft Excel and general spreadsheet management.

What we offer

• Full‑time, on‑site position with a competitive salary (R8 – 11 000 per month, DOE).
• Uniform provision and a dynamic team environment.
• Opportunities to develop skills in hospitality, events, and administration.