Front Office Night Auditor

About the role

We are looking for a professional, reliable and detail‑oriented Front Office Night Auditor to oversee overnight Front Office operations while ensuring accurate completion of the night audit and end‑of‑day financial processes. The successful candidate will combine excellent guest service with strong administrative and financial reconciliation skills, ensuring guest accounts are balanced, reports are completed accurately and the property is prepared for the following day’s operations.

Key responsibilities

• Perform daily night audit and end‑of‑day procedures accurately and within required timeframes.
• Reconcile guest accounts, room charges, payments and daily transactions, balancing cash and credit‑card transactions.
• Verify and post daily accommodation, food and beverage, and other applicable revenue.
• Investigate and resolve discrepancies or escalate where required.
• Oversee Front Office operations during the overnight shift, welcoming late arrivals and processing early departures.
• Manage reservations, amendments, cancellations and guest enquiries.
• Deliver professional and attentive guest service throughout the night, handling requests and complaints.
• Liaise with housekeeping, maintenance, food & beverage and security, and monitor overnight operational, safety and security issues.

Required profile

• Matric / Grade 12 or equivalent; hospitality, tourism, hotel management or finance qualification is advantageous.
• Minimum 2 years’ experience in Front Office, Reception, Night Audit or a similar hospitality role.
• Previous night audit experience and experience in a hotel, lodge, resort or similar accommodation environment.
• Experience with a Property Management System and strong numerical and financial reconciliation skills.

Required skills

• Proficiency in operating a Property Management System (PMS).
• Good computer literacy, including the Microsoft Office suite.