Front Desk Administrator

About the role

The Front Desk Administrator is the first point of contact for visitors, callers, and candidates, ensuring a professional and welcoming experience. This role supports both reception and basic HR functions, contributing to the smooth operation of the office.

Key responsibilities

• Manage the reception desk and telephone system, answering calls promptly and forwarding messages via email.
• Maintain a tidy reception area, keep the display screen updated, and ensure meeting rooms are booked and prepared.
• Welcome and direct visitors, handle courier and delivery management, and notify security of guests.
• Support onboarding, daily HR and training administration, and organise staff functions and company events.
• Monitor stock levels, conduct weekly stock takes, and replenish bathroom amenities.
• Report office maintenance issues, liaise with IT for telephone system functionality, and respond to health‑and‑safety incidents.

Required profile

• Matric qualification with an administration or secretarial certificate/diploma.
• At least three years of experience in reception or administration.
• Excellent spoken and written English communication skills.
• Professional telephone manner and a positive, energetic approach.
• Valid driving licence and access to a personal vehicle.

Required skills

• Proficiency in Microsoft Office applications.
• Familiarity with Canva (advantageous).