Franchise Compliance Supervisor

About the role

Takealot Fulfilment Solutions (TFS) is seeking a Franchise Compliance Supervisor to ensure franchise and driver performance aligns with operational standards across South Africa. You will work closely with franchise managers and the head office to monitor compliance, drive improvements and support the rapid growth of our e‑commerce logistics network.

Key responsibilities

• Monitor and report on franchise and driver performance, operational compliance and KPI adherence.
• Train franchise managers and drivers on Standard Operating Procedures (SOPs) and identify non‑compliance for escalation.
• Conduct regular audits of franchise locations to assess performance and compliance.
• Maintain service levels as defined in Service Level Agreements and implement corrective actions.
• Compile weekly reports on regional driver growth, performance management and customer‑satisfaction metrics.
• Travel locally within an allocated region and to regional branches as required.

Required profile

• Innovative and ambitious individual with a strong sense of integrity.
• Ability to understand operational levers that drive performance at both regional and branch levels.
• Excellent communication skills for training and reporting.
• Willingness to work in a fast‑paced, hyper‑growth environment.

Required skills

What we offer

• Market‑related total remuneration package with flexibility to suit personal needs.
• Dynamic, young work environment with opportunities for rapid personal growth.
• Exposure to cutting‑edge technology and operational excellence in e‑commerce logistics.