Floor Supervisor – 40hr – Willowbridge (Cape Town)

About the role

The Floor Supervisor will support the store management team at the Willowbridge @Home location in Cape Town, providing strong leadership and ensuring a customer‑centric operational approach. This 40‑hour position focuses on motivating staff, driving store performance and maintaining visual standards.

Key responsibilities

• Support the store management team and provide outstanding leadership to the store team.
• Ensure operational excellence through a customer‑centric mindset.
• Generate high levels of motivation and commitment among staff.
• Allocate time effectively, handle multiple tasks and prioritize daily priorities.
• Provide input on merchandise and visual presentation principles.
• Drive performance by monitoring store KPIs such as turnover, rewards, new accounts and visual standards.

Required profile

• Matric certificate (minimum).
• At least 3 years of retail experience, including a minimum of 1 year in store leadership.
• Experience in home or homeware retail is advantageous.
• High flexibility and ability to adapt to diverse customers and situations.
• Strong sense of urgency, ability to work independently and take initiative.
• Outstanding leadership, interpersonal and communication skills.
• Willingness to work a flexible schedule to meet business needs.