Floor Supervisor (40hr)

About the role

The Floor Supervisor will support the store management team in delivering outstanding leadership and operational excellence at Totalsports Menlyn Park. This full‑time position focuses on driving customer‑centric performance, motivating the team, and ensuring visual and merchandise standards are met.

Key responsibilities

• Lead and motivate the store team to achieve KPI targets such as turnover, rewards, new accounts, and visual standards.
• Allocate time effectively, manage multiple priorities, and ensure operational excellence.
• Provide input on merchandise and visual presentation, maintaining brand standards.
• Execute the customer service strategy to guarantee high customer satisfaction.
• Support strategic sales planning, manage the sales process, and drive customer value management.

Required profile

• Matric certificate.
• Minimum 3 years retail experience, including at least 1 year in a store leadership role.
• High flexibility, ability to adapt to diverse customers and situations.
• Strong sense of urgency, capable of working independently.
• Excellent interpersonal, communication, and organizational skills.

Required skills