Floor Supervisor – 40hr – Canal Walk, Cape Town

About the role

The Floor Supervisor will support the store management team at Volpes, Canal Walk, ensuring operational excellence and a customer‑centric mindset. You will lead a team of retail staff, drive performance against KPIs and maintain high standards of visual merchandising.

Key responsibilities

• Lead and motivate the store team to achieve sales, turnover and visual standards.
• Allocate time effectively, manage multiple tasks and prioritize daily priorities.
• Provide input on merchandise and visual presentation, ensuring compliance with brand guidelines.
• Monitor and drive performance against store KPIs such as turnover, rewards, new accounts and visual compliance.
• Deliver excellent customer service by executing the company’s customer‑service strategy.

Required profile

• Matric certificate.
• Minimum 3 years retail experience, including at least 1 year in a store leadership role.
• High flexibility, ability to adapt to different customers and situations.
• Strong interpersonal, communication and leadership skills.
• Ability to work a flexible schedule and independently with a sense of urgency.

Required skills

• Retail leadership and team motivation.
• Customer‑service orientation and relationship building.