Floor Supervisor (40h) – Somerset West

About the role

The Floor Supervisor supports the store management team by providing outstanding leadership and ensuring operational excellence with a customer‑centric mindset.

Key responsibilities

• Support the store management team and lead the store team to achieve high performance.
• Drive operational excellence through a customer‑centric approach and motivate staff.
• Allocate time effectively, handle multiple tasks and prioritize priorities.
• Manage merchandise presentation and visual standards.
• Monitor and improve store KPIs such as turnover, rewards, new accounts and visual compliance.
• Execute the customer service strategy to ensure satisfaction.
• Lead strategic sales planning, manage the sales process and oversee customer value management.

Required profile

• Matric certificate with at least 3 years retail experience, including 1 year in a store leadership role.
• High flexibility, strong sense of urgency and ability to work independently.
• Outstanding leadership, interpersonal and communication skills.
• Willingness to work a flexible schedule to meet business needs.
• Ability to build strong customer relationships and deliver customer‑centric solutions.