Floor Supervisor (40 hrs) – Somerset West

About the role

The Floor Supervisor will support the store management team in delivering outstanding leadership and operational excellence. Working remotely while overseeing the Somerset West store, you will drive customer‑centric performance and motivate the team to achieve key business targets.

Key responsibilities

• Support store management in leading the store team and fostering a customer‑focused mindset.
• Allocate time effectively, handle multiple tasks and prioritize priorities.
• Provide input on merchandise and visual presentation standards.
• Drive performance through store KPIs such as turnover, rewards, new accounts and visual standards.
• Ensure customer satisfaction by executing the company’s service strategy.
• Participate in strategic sales planning, sales process management and customer value management.

Required profile

• Matric certificate.
• Minimum 3 years retail experience, including at least 1 year in a store leadership role.
• High flexibility and ability to adapt to diverse customers and situations.
• Strong sense of urgency, ability to work independently and take initiative.
• Excellent interpersonal, communication and leadership skills.
• Ability to work a flexible schedule to meet business needs.

Required skills