Field Engagement Lead - Banking

About the role

SAP Fioneer, a spin-out of SAP focused on digital business innovation for financial services, is hiring a Field Engagement Lead in Johannesburg. As the primary customer-facing point of contact and embedded advisor, you drive the success of ongoing service engagements in banking and financial services, owning the operational relationship while carrying strategic, executive and financial accountability.

Key responsibilities

• Act as the dedicated customer-facing point of contact and embedded advisor for the Technical Safeguarding engagement.
• Develop and manage the service plan, including service planning, execution, contractual value utilization and adjustments.
• Coordinate internal Fioneer resources across Product Support, services and other teams to meet customer requirements.
• Manage on-demand service requests and route them to the right functional or technical experts.
• Coordinate incident follow-ups, keeping Product Support and the customer informed.
• Provide product and service advice based on the customer's setup, requirements and SAP Fioneer roadmaps.
• Manage service reporting, governance and contractual utilization, collaborating with SAP TQM where applicable.

Required profile

• Bachelor's degree (or foreign equivalent) in Computer Science, Engineering, Mathematics or a related field, plus six years of relevant experience.
• 6-8 years in customer engagement, service delivery management, account management or technical consulting, ideally in banking, financial services or enterprise software.
• Proven track record as a customer-facing lead managing ongoing service relationships.
• Demonstrated experience developing and managing service plans, including contractual value utilization.
• Experience coordinating cross-functional resources and handling escalation management.
• Nice to have: familiarity with SAP products and roadmaps, working knowledge of support processes and ticketing systems (e.g. OSS tickets), governance model design and KPI-driven delivery, willingness to travel frequently.

Required skills

• Understanding of enterprise/financial software landscapes, system architectures and solution operations.
• Commercial awareness, including managing engagement-level financials.
• Fluency in English; clear written and verbal communication.

What we offer

• A collaborative culture in a fast-growing company with flexibility across projects, markets and areas of expertise.
• Opportunities to work on complex core banking implementations and transformation engagements.
• Competitive compensation package aligned with expertise and skills.