Field Agent - Funeral Assurance Sales (Pretoria)

About the role

Icebolethu Group, a funeral assurance group and authorised financial service provider, is looking for Field Agents in Pretoria to bring in new business through cold-calling sales of its funeral assurance products. The role reports to the Branch Supervisor, is full-time and field-based, with location determined by contract. The agent promotes funeral assurance products, manages client relationships, resolves queries and ensures policy retention.

Key responsibilities

• Promote and sell funeral assurance policies to new and existing clients
• Deliver excellent customer service and handle client queries and complaints within agreed service levels
• Retain and resell existing policies by proactive calls to clients
• Maintain accurate client records and follow proper administrative processes
• Negotiate contract renewals and meet monthly and quarterly sales targets
• Ensure compliance with FAIS and FSCA regulations

Required profile

• Matric / Grade 12; a relevant tertiary qualification and RE1 or RE5 certification are advantageous
• 1-2 years' experience in sales, customer service or field operations; funeral assurance, insurance or financial services experience preferred
• Proficiency in at least three official languages spoken in the relevant province

Required skills

• Sales ability including cross-selling and upselling
• Microsoft Office (Word, Excel, Outlook)
• Strong verbal and written communication, negotiation and conflict resolution
• Independent work and solid administrative skills