ePOS Coordinator

About the role

Rainmaker Media is looking for an ePOS Coordinator to support the ePOS team in its day-to-day work. The role covers campaign administration, handling customer and client queries together with the customer care team, and helping set up weekly promotional activities on the loyalty pro system. It suits a meticulous and adaptable person who understands urgency and can provide excellent administrative support.

Key responsibilities

• Operational support: execute administrative and operational priorities for the ePOS department, set up weekly promotions on the Lpro system for campaign managers, help prepare and distribute departmental reports, and gather and compile feedback for decisions.
• Communication and coordination: take minutes of weekly meetings, follow up on action points, manage the ePOS inbox for the Ad Ops Manager and escalate queries, and route store and customer queries to the right departments until resolved.
• Issue resolution: handle store-related ePOS queries promptly and professionally, and keep an organised workflow of outstanding issues closed within agreed timelines.

Required profile

• Grade 12 certificate (essential).
• Degree or diploma in Business Administration, Marketing or a related field (desired).
• At least 2 years' experience as a sales administrator or sales support agent (essential).
• Desired: exposure to an e-commerce, media agency or campaign management environment, and to a customer care or retail environment.

Required skills

• Strong knowledge of working on different systems and pulling reports (essential).
• Knowledge of collaboration tools, process-based workflows and administrative record keeping (essential).
• Experience with Microsoft Office (desired).
• Excellent written and verbal English, with good project management and stakeholder communication skills.