DMC Retail Travel Specialist

About the role

The DMC Retail Travel Specialist will design and manage bespoke itineraries for guests, ensuring each safari experience aligns with budget and expectations. You will act as the primary point of contact for agents, sales teams, and preferred suppliers, delivering exceptional service throughout the booking lifecycle.

Key responsibilities

• Creative planning and design of travel itineraries across South, Southern, and East Africa.
• Manage the full reservations process from quote to invoicing and travel documentation.
• Maintain clear, consistent communication with agents, sales teams, and supplier partners.
• Participate in rotational emergency duty as defined by the DMC Emergency BOP.
• Work early and late shifts on a weekly rotational basis.
• Proactively sell &Beyond products and services to secure the best safari experiences.

Required profile

• 3‑5 years of tour consulting or similar travel industry experience.
• Passion for delivering service excellence and guest delight.
• Independent, curious, and solution‑oriented mindset.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to work under pressure, meet deadlines, and manage multiple tasks.

Required skills

• Tourplan (advantageous).
• ESS (essential).
• Microsoft Office suite: Word, Excel, PowerPoint, Outlook.

What we offer

• Opportunity to work with a purpose‑driven company focused on sustainability and wildlife conservation.
• Dynamic team environment with rotational shift patterns.
• Professional development in travel design and guest experience.