Director - Product & Technology

About the role

We are appointing the platform's first dedicated local leader – a Director, Product & Technology – who will own the product vision, how it is built, and how it goes to market. This role separates product and technology leadership from other platform responsibilities, giving you real ownership with a global network to learn from.

Key responsibilities

• Own the product vision, roadmap and prioritisation, balancing regulatory obligations, customer demand, platform health and cost.
• Lead go‑to‑market end‑to‑end, partnering with sales, operations and marketing on segmentation, positioning, pricing and packaging.
• Run market and customer discovery to understand evolving compliance obligations and track adoption, retention and confidence.
• Define technology direction in line with nCino’s platform and AI strategy, making evidence‑based product and engineering decisions.
• Lead and grow the team through your managers, setting high delivery standards, hiring, career paths and succession planning.
• Ensure the platform meets regulatory, data‑protection and security obligations and withstands audit scrutiny.
• Apply responsible AI practices wherever AI supports compliance decisions, including explainability and human oversight.
• Engage directly with strategic customers on escalations and regulatory conversations.
• Represent KYC Africa across nCino’s product and engineering community, communicating strategy, progress and risk to leadership.

Required profile

• Proven record of taking products to market with sales, marketing and operations.
• Deep product craft: segmentation, positioning, solutioning and owning outcomes.
• Extensive experience in software organisations, including leading teams and managing managers.
• Experience owning both product and engineering, including technology strategy.
• Background in regulated financial services, RegTech or another regulated software domain.
• Strong judgement and confidence to make consequential calls and bring others along.

Required skills

• Ruby
• Vue (or similar front‑end framework)
• Cloud‑native SaaS architecture
• Big data processing
• Data management

What we offer

• Discovery medical aid (Classic Delta Saver) with premium paid by nCino.
• Retirement fund with employer contribution.
• Life, severe illness and funeral cover.
• 20 days paid time off plus volunteer days.
• Enhanced maternity and parental leave.
• Employee Stock Purchase Plan.
• Employee Assistance Programme for you and your family.
• Hybrid working with your team in the office.
• Room to grow across a global platform.