Director of Engineering & Customer Success

About the role

A leading global payments technology organisation is seeking an experienced Director of Engineering & Customer Success to lead a team of 12+ engineering and customer success professionals. The role blends technical leadership, software engineering, customer implementation and commercial delivery, requiring hands‑on engagement with engineers, architects, banks and enterprise customers.

Key responsibilities

• Lead and develop a team of 12+ engineering and customer success professionals.
• Oversee software engineering, embedded payment solutions, integrations and technical delivery.
• Manage customer implementations, UAT, go‑live and post‑deployment support.
• Act as the senior technical escalation point for key customers.
• Build strong relationships with banking and enterprise customers.
• Ensure technical delivery meets customer and commercial requirements.
• Partner with Sales on solution design, proposals and new business opportunities.
• Drive engineering best practices, processes and continuous improvement.

Required profile

• 10+ years’ experience in software engineering, technical delivery or engineering leadership.
• Strong technical background in software development, embedded systems and/or networking.
• Proven experience managing engineering/technical teams of 10+ people.
• Experience with complex software implementations, integrations and UAT.
• Strong customer‑facing experience, preferably within payments, FinTech, banking or enterprise technology.
• Ability to engage at software, code and architecture level.
• Experience with Jira, Jenkins and similar engineering tools.
• Strong communication, leadership and commercial skills.
• Bachelor’s degree in Computer Science, Engineering or a related field.

Required skills

• Software development
• Embedded systems
• Networking
• Jira
• Jenkins