Debtors Controller – High‑Volume Collections Role

About the role

The Debtors Controller will join the finance team in Johannesburg, handling a high‑volume of outbound calls to manage overdue customer payments. This telephone‑focused position requires strong organisational skills to follow up on payment commitments, resolve queries and keep debtor records up to date.

Key responsibilities

• Conduct high‑volume outbound calls to customers regarding outstanding payments.
• Follow up consistently on overdue accounts and payment commitments.
• Obtain payment dates and provide regular updates on outstanding debt.
• Perform debtor account reconciliations and investigate discrepancies.
• Resolve account and payment queries with customers.
• Maintain accurate notes and records of all customer interactions.
• Work closely with the finance team to ensure debtor accounts are accurate and up to date.
• Assist with debtor reporting and general accounts receivable administration.

Required profile

• Diploma or BCom in Finance, Accounting or a related financial qualification.
• Previous experience in debtors, accounts receivable, collections or a similar finance environment.
• Competence in debtor/account reconciliations.
• Confident and professional telephone manner.
• Comfortable working in a high‑volume calling and follow‑up environment.
• Strong Excel and general computer skills.
• Excellent attention to detail and ability to work accurately.
• Persistent, organised and comfortable following up until matters are resolved.