Debt Collection Agent – Full Time

About the role

We are seeking motivated Debt Collection Agents to join our team in Pretoria. The role involves managing assigned accounts, contacting debtors, and negotiating payment solutions to recover outstanding balances while maintaining professional relationships.

Key responsibilities

• Monitor assigned accounts and identify overdue debts.
• Develop and execute action plans to recover payments.
• Locate and contact debtors to discuss payment status.
• Negotiate payment deadlines or installment plans.
• Address debtor questions, complaints and resolve discrepancies.
• Build trust‑based relationships with debtors to prevent future issues.
• Update account statuses regularly in the system.

Required profile

• Matric or Senior Certificate.
• Minimum 1 year experience in debt collection.
• Proven ability to meet targets and work under tight deadlines.
• Knowledge of relevant legal requirements.
• Strong communication, negotiation and persuasion skills.
• Polite, compassionate approach combined with confidence.

Required skills

• Microsoft Office.
• Database management.

What we offer

• Basic salary ranging from R5 300 to R5 800 per month, plus performance‑based commission.
• Health insurance.
• Funeral policy.